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FAQ

Connectivity & Login​

1. Error: “OOPS! We have encountered some problems while trying to connect to the server. Please try again.”​

500-error

Verify branch settings in SQL Payroll:

  • Radius is blank → SQL Payroll → Human Resource → Maintain Branch → enter a radius value.
  • Branch description is empty → SQL Payroll → Human Resource → Maintain Branch → fill in the description.

2. Error: [SQL HRMS] Exception: [404] User Name 'xxxx' not found in Payroll​

Confirm these items before logging in:

  • You’re using the correct email address.
  • If the email was just added in Maintain Employee, run Sync Cloud so HRMS picks it up.
  • The employer email field in Maintain Employee is populated.

Device Requirements​

3. What are the minimum mobile OS versions for SQL HRMS?​

  • Android: 5.0 (Lollipop) or newer.
  • iOS: 12 or newer.

Payroll & Sync Settings​

4. Error: Cannot cast Object into String during Sync Cloud​

This error occurs when a leave type or claim code description is blank.

Fix it in SQL Payroll:

  • Claims: Payroll → Maintenance → Maintain Claim → ensure every claim code has a description.
  • Leave: Payroll → Leave → Maintain Leave Type → ensure every leave type has a description.