Introduction

Upskill is a module that allows employees to learn new skills by joining courses. Managers can create courses, set rewards, edit course details, mark attendance, approve bonus requests, and finalise the course. Employees can view available courses, register for a course, request bonuses, and view the rewards they have earned throughout the course.

Rewards Type

Rewards by Completion

• Rewards are issued when participants achieve full attendance across all sessions (100% attendance).
• Participants can view their session reward only after the all sessions has ended, as the reward depends on their overall attendance.

Note

By default, a course with only one session is considered "Reward by Completion".

Warning

Participants will not receive any session reward if they missed any session in a completion-based course.

Rewards by Session

• Rewards are issued once participants attend any session.
• Participants can view their updated reward immediately after each session ended.

Note

Session-based course requires at least two sessions.

Course Role

Admin

• The course creator is automatically assigned as the first admin and cannot be removed.
• Admin holds the highest level of privileges in the course.
• They can perform all actions including editing course details, managing participants, marking attendance, and approving bonus requests.

Tutor

• The lead instructor of the course.
• Each course can have only one tutor.
• Tutors hold the second-highest level of privileges, after admins.
• Except for reward-related details — such as tutor and assistant assignments, Step 3 reward settings, and admin roles, tutors can perform same actions as admin.

Note

Tutors cannot edit reward-related course details or assign tutors, assistant tutors, or admins.

Assistant

• There can be multiple assistants in a course.
• Assistants hold the same level of privileges as tutor.
• Multiple assistant tiers can be created, each with different reward allocations.

Participant

• Employees who have registered for the course.
• Participants can view their attendance records, request bonuses, and track rewards earned.

Course Visibility

• The dashboard contains two buttons: upskill and manage upskill.
  Upskill: Displays courses where the employee is a participant, tutor, or assistant.
  Manage Upskill: Displays courses where the employee is assigned as admin.

Note

• Employees who are not managers cannot view others’ upskill or create courses.

User Visibility

• Participants can view courses open to exactly their own branch, department, and HR group.
• However, participants still can join courses from other branches, departments, or HR groups if a manager manually adds them to the course.
• The diagram below illustrates how course visibility is set for branches, departments, and HR groups.

Manager Visibility

• Employees can only manage courses where they are assigned as admin. To understand more about admin, click here
• Courses where they are not admins will appear under the others' upskill view where managers can only view the public course information without reward details.

Properties	Description	Note
Attendees	To view registered employees of this course, categorized by department, branch, or HR group, with department set as the default filter.	Can tap on employee to view their participant profile which includes summary of attendance and rewards earned in this course. To know more about participant's profile, click here
Rewards	To view the total cash and coins spent on this course, distributed among the tutor, assistants, and participants, along with detailed rewards earned by each participant.	To know more about rewards summary, click here
Bonus	To view, approve and edit bonus requests from participants.	To know more about bonus requests, click here
Attendance	To view and mark attendance.	To know more about attendance, click here
Edit/Complete/Finalise Button	To edit, manually complete or finalise course (depending on course status).	To know more about: - Edit course, click here - Complete course, click here - Finalise course, click here

Course Status

• There are 4 course statuses in upskill module:

Status	Description
Upcoming	Course not yet started.
Ongoing	The first session has started. The last session may have ended but the course remains ongoing until the manager manually completes it.
Completed	Course is manually completed by manager. Complete course
Finalised	Course is manually finalised by manager. Finalise course

• Below shows the course card of different course status:

• Both users and managers can perform different actions depending on the course status:

User Course Status

Actions	Upcoming	Ongoing	Completed	Finalised	Cannot perform when
Register	✓	✓			Course is full. Last session has ended.
Unregister	✓				Course is private as participant is added by manager.
Request Bonus (+ Request)			✓		Absent from all sessions.
View Request Status			✓	✓	-

Manager Course Status

Actions	Upcoming	Ongoing	Completed	Finalised	Condition
Attendees - view attendees & participant's profile	✓	✓	✓	✓
Rewards - view rewards summary	✓	✓	✓	✓	Summary table only will be shown when the course is finalised.
Bonus - approve bonus requests			✓		-
Attendance - mark attendance		✓	✓		The session must be started.
Edit - edit course	✓	✓			-
Complete - complete course		✓			Last session must be ended.
Finalise - finalise course			✓		All bonus requests must be marked.

Course Privacy

Public course

• A public course is visible to participants in specific branches, departments, or HR groups as set by the manager here.
• It allows eligible participants to register on their own.

Private course

• A private course is not open for general registration.
• Instead, participants are manually added by the manager.
• Only those who are added to the course can view it in the course tab (registered or completed tab).

Course card of public and private course: