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FAQ

Access & Sync Issues​

1. Why can’t I click the Latest Payslip, Monthly Payroll, or EA Form buttons?​

top-row-disabled

Enable the payroll data sync in SQL Payroll:

  1. In SQL Payroll, click the ☁ icon.
  2. Choose Payroll.
  3. Tick Include Employee Payroll Info, then click Sync All.

2. Error: Unauthorized​

Re-enable SQL Drive and sync again:

  1. In SQL Payroll, go to File → Company Profile.
  2. Click the ☁ icon.
  3. Toggle SQL Drive off and click Save.
  4. Click Edit, toggle SQL Drive back on, then save.
  5. Re-sync Payslip/EA data in HRMS.

Payslip Availability​

3. Why are some payslips missing after I change the filter and resync?​

Starting with Payroll version v216, the sync behaviour differs for Payroll Info versus Payslips:

  • Payroll Info → syncs from the first month-end up to the month selected in the filter.
  • Payslips → syncs only the exact month selected.

sync-payroll-logic

If you select September 2025:

  • Payroll Info updates from the first month-end through September 2025.
  • Payslips sync only for September 2025.
Important

If you re-sync an earlier month (for example, June 2024):

  • Payroll Info refreshes from the first month-end through June 2024.
  • Payslips overwrite with only June 2024 data.

Any payroll info and payslips after June 2024 are removed and must be re-synced month by month.