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FAQ

Approvals & Audit Trail​

1. Why does the change log show “ADMIN” instead of the manager’s name?​

When a claim is approved or rejected directly in SQL Payroll (rather than in HRMS), the audit log records the action under ADMIN. Approvals completed within HRMS display the actual manager’s name.

E-Invoice Claim Workflow​

2. What is an E-Invoice Claim?​

This submission type requires an attachment containing a valid e-invoice QR code. SQL HRMS scans the file, validates the QR code, and auto-populates the invoice details in the claim form.

3. Why do I see “No QR detected” after attaching an e-invoice?​

Common reasons include:

  • No QR code present in the attachment.
  • QR code is too small or low quality to be read.
  • The e-invoice itself is invalid.

Upload a clear, valid e-invoice and attach it again.

4. Why is the Supplier Name or E-Invoice No truncated in Ref 1 / Ref 2?​

Each reference field supports up to 80 characters. Values longer than that are automatically shortened to fit the limit.