Order Detail

Overview

Order Detail allows you to view individual order information and perform actions such as cancellations, returns, and refunds. To access this page, click the Document icon on any order row.

The Order Details interface allows you to:

• View order information
• Perform order actions (cancel, return, refund)
• Map order items to stock items

Quick Feature: Use the mapping button to quickly link order items to your stock items directly from this page.

Lazada

Order Detail Page

Section	Details
Order Details	Order ID, Shop ID, Payment Method
Payment Details	Currency, Payment Time
Shipment Details	Provider Type, Shipping Type, Address, etc.
Voucher Details	Applied Discounts and Promotions on an Item

Order items are grouped by package and tracking ID.

Note: Cancelled items display a red badge indicating the cancellation reason.

Return Order Info

Cancel Order Info

Repack Order

Available for: Orders in the To Process tab

Use the Repack action to repack specific items in the order after cancellation of specific items.

Cancel Order (Seller-Initiated)

Available for: Orders in New Order, To Process, or To Ship tabs

Steps to cancel:

1. Click the Cancel Order button
2. Select the cancellation reason
3. Choose the items to cancel
4. Submit the cancellation request

Warning: Hover over the warning icon to see Lazada's cancellation policies and potential consequences on this order.

Return Order (Buyer-Initiated)

When a buyer initiates a return, the order moves to the To Return tab for seller approval.

Return Processing Options: May vary based on reason details

Option	Description
Refund Only	Issue refund without requiring item return
Return and Refund	Refund after receiving returned item
Reject Refund	Decline the refund request with evidence

1. Refund Only

During "Request Initiate" status, process the refund directly to the buyer.

2. Return and Refund

During "Buyer Return Item" status:

1. Wait for the item to be returned
2. Click Confirm Return Receipt when received
3. Process the refund

3. Reject Refund

To reject a refund request:

1. Provide a reason for rejection
2. Upload supporting evidence
3. Submit for platform review

4. Refund Pending

After processing, the status changes to Refund Pending while Lazada processes and reviews the refund.

Shopee

Order Detail Page

The order information section displays:

Section	Details
Buyer Details	Customer Username, User ID, and Address
Payment Details	Payment Method, Currency, and Payment Time
Shipment Details	Carrier information
Extra Details	Additional order notes and info

Return Order Info

Cancel Order (Seller-Initiated)

Available for: Orders in the New Order and To Process tabs

Out of Stock Cancellation:

When selecting "Out of Stock" as the reason:

1. Select the out-of-stock items
2. Submit the cancellation

Note: Cancelling with "Out of Stock" may reset the item quantity to 0 on the platform.

Cancel Order (Buyer-Initiated)

Sellers can accept or reject the buyer's cancellation request.

Return Order (Buyer-Initiated)

1. Refund Only

When a buyer requests Refund Only, review the request and choose between approving or rejecting.

2. Return and Refund (Buyer's Offer)

When the latest offer is from the buyer, you can:

Action	Description
Create Offer	Counter with a new offer amount
Accept Offer	Accept the buyer's proposed terms
Dispute	Escalate to Shopee for resolution

3. Return and Refund (Seller's Offer)

When you've made an offer and are awaiting buyer response, you can still modify your offer.

Create Offer Form:

Dispute Form:

TikTok

Order Detail Page

The order information section displays:

Section	Details
Order Details	Order ID, Order Status, Payment Method
Buyer Details	Customer Name and Shipping Address
Payment Details	Payment Method, Currency, and Payment Time
Shipping Details	Carrier information

Cancel Order Info

Displays cancellation details including the cancel reason and initiator when an order has been cancelled.

Return Order Info

Displays return request details including the return reason, status, and refund amount when a buyer initiates a return.

Cancel Order (Seller-Initiated)

Available for: Orders in the New Order and To Process tabs

Select a cancellation reason and submit to cancel the order.

Cancel Order (Buyer-Initiated)

When a buyer requests cancellation, choose your response:

Approve Cancellation:

Reject Cancellation:

Return or Refund Order (Buyer-Initiated)

The buttons will be shown according to the Return Type and Return Status

Reject Return or Refund:

Approve Return:

Full Refund:

Partial Refund:

Shopify

Order Detail Page

The order information section includes:

Section	Details
Buyer Details	Customer Name and Email
Payment Details	Payment Method
Shipping Details	Delivery Address

Order Actions

Action	Description	Availability
Mark As Paid	Manually record an order as paid.	Only for orders awaiting payment.
Update Tracking	Update carrier, tracking number, and tracking URL.	Available for all orders.
Create Return	Initiate a return and refund for the buyer.	Only for fulfilled orders.
Cancel Order	Cancel the order.	Only for orders that have not been fulfilled.

Update Tracking

Update the carrier name, tracking number, and shipment URL to keep the buyer informed.

Create Return

Sellers can create a return and refund for specific items in an order.

• Reason: A return reason is required and can be selected from the dropdown menu.
• Quantity: Adjust the number of items being returned.

Refund Options: You can choose from three refund methods:

1. No Refund: Mark the return without issuing a refund.
2. Refund Selected Item: Refund only the cost of the items.
3. Refund Selected Item with Shipping Cost: Refund both the items and the shipping fee.

Sellers can manually adjust the final refund amount. You can also choose whether to restock the items during this process.

Cancel Order

This action is only available for orders that are not yet fulfilled.

• Reason: Selecting a cancellation reason is mandatory.
• Refund: For paid orders, you can choose whether to process a refund immediately.
• Notification: You can choose to notify the customer about the cancellation.

Return/Refund (Buyer-Initiated)

This section is available when a buyer requests a return or refund.

Sellers can choose from the following actions:

• Accept and Refund: Approve the request and issue a full refund to the buyer.
• Decline Return: Reject the request. This does not close the case, and the request may be resubmitted.
• Close Return: Stop the return and refund process. No further action will be taken.
• Restock items: Return the product quantities to your inventory.

For buyer-initiated requests, the refund amount cannot be manually adjusted.

WooCommerce

Order Detail Page

The order information section displays:

Section	Details
Payment Details	Currency, Payment Method, Method Title, Tax Included, Payment Time
Shipping Details	Shipping Address and Billing Address

Order Notes

Allows the seller to add Private or Customer Notes

Order Actions

Actions	Details
Cancel Order	Cancel a created order, available for Pending, On Hold, and Processing orders
Process Refund	Refund an order

Cancel Order:

Process Refund: