Order

Overview

The Order module allows you to view, process, and manage orders from all your connected e-commerce platforms (Lazada, Shopee, TikTok, etc.) in one centralized location.

To access this page, navigate to Orders in the sidebar menu.

The Order Management interface is organized into tabs representing each stage of the order lifecycle. You can:

• Filter orders by date range
• Search by Order ID or Store Name
• Perform bulk actions (packing, shipping, printing)
• Track order status across all platforms

Order Statuses

Orders are categorized into the following status tabs:

Status	Description
Unpaid	Orders placed but not yet paid by the customer
New Order	Paid orders ready to be processed
To Process	Packed orders waiting to be shipped
To Ship	Orders ready for courier handover
Shipped	Orders currently in transit
Delivered	Orders successfully delivered to the customer
Completed	Orders finalized and closed
To Cancel	Buyer-initiated cancellation requests pending seller approval
To Return	Buyer-initiated return requests pending seller approval
Others	Orders with special or exceptional statuses

Order Processing Workflow

The order processing flow moves through several stages. Different actions are available at each stage.

Step 1: Pack New Orders

1. Select orders by clicking the checkbox next to each order
2. Click the Pack button
3. Packed orders will move to the To Process tab

Step 2: Process Orders for Shipping

1. Select the orders you want to process by checking the boxes

2. Print Picking Documents:

   

   Use the Action dropdown to print:

   • Picking List Summary – A consolidated list of all order items for batch picking
   • Picking List – Individual picking lists per order

3. Click To Ship to update order status on the marketplace and move orders to the "To Ship" tab

4. (Optional) Click the Scan icon for the Scan to Ship interface

Step 3: Scan to Ship (Optional)

Use this feature to quickly verify and ship orders by scanning.

1. Click on the screen and scan the barcode from the picking list
2. Alternative: Type the barcode number manually and press Enter

Available Actions:

• Print AWB – Print Air Waybills for selected orders
• Print Courier Manifest – Generate a manifest for courier pickup

Step 4: Ship Orders & Print Documentation

Available Actions:

Action	Description
Print AWB	Print Air Waybills for selected orders
Print Courier Manifest	Generate a manifest for courier pickup

Seller Own Fulfillment (SOF):

If you handle delivery yourself:

1. Toggle the SOF switch to enable self-fulfillment mode
2. Select the delivered orders
3. Click Mark as Delivered

Step 5: Post Completed Orders to SQL Account

Once orders reach Shipped, Delivered, or Completed status:

1. Post Order – Click to post orders to SQL Account

   The orders posted will match the current tab's status. For example, clicking Post Order on the Shipped tab posts only shipped orders.

2. Status – Click the icon next to the Post Order button to view order posting history and status

   Icon Colour	Status
   🔵 Blue	Processing
   🟢 Green	Success
   🔴 Red	Failed

3. Archived Orders – Turn on the switch to view orders that have been posted to SQL Account.
   Note*: If orders are updated after posting, they will be moved back to the non-archived page.

General Features

Feature	Description
Search	Find orders by Order ID or Store Name using the search bar
Date Range	Filter orders by creation date using the date picker
Column Visibility	Click the column icon to show/hide specific table columns